This title will make more sense toward the end of this post, but hear me out, I had to draw in some readers, right? RIGHT? Well, that is unlikely, but here we are.
Tuesday, May 21. I woke up at the ass crack of dawn to get to rotation literally to copy and paste my patient’s chart onto a word doc and get all I needed. The preceptor said we had 2 hours to get all we needed. I had it all done in 30 min, because I figured she would just let me leave once I was done. NOPE. Because my colleague was SO slow and didn’t know how to work the computer system, I had to stay. The preceptor was like, “Why don’t you look for an article for your presentation?” I mean, it was something I had to do, but I remember being super fucking tired that day...it was one of those mornings I slept on the bus on the way to site. Shameful, but zero fucks given and nobody stole anything from me. So I did what I needed to do and left. Came home and took a glorious nap before I had to go to work. I slept so long I was almost cutting it too close and thought I was going to be late for work.
I took the 152 up Addison to Broadway, then walked the rest of the way since the bus wasn’t coming for 7 min, and the walk total was around 11 min. I took the healthy choice and did the walk. Yay me. But whenever you get to a store that’s not your home store (especially if you have never worked there before), it’s a certain amount of tornado chaos into the first few minutes because it takes a minute to get credentials, familiarize yourself with the layout, then remember there’s customers in line to pick up their meds. So I introduce myself to everyone and jump on the register. They were backed up on everything, but didn’t realize Machine Gun Monica was there to catch them up. I’ve never said that before and it’s kind of weird that I did, but it’s out in the open now and there’s no going back. What I meant by that is I can count really fast. Perks of starting out working at a busy store. Anyway, the day went on and it was going fine. Until about 7:45.
A woman came up to pick up and the pharmacist was helping her. I didn’t hear the beginning of the interaction as I was helping with something else, but I heard this woman starting to get loud. She was basically pissed because her VET quoted her the wrong price of the medication she was to pick up for her dog. Now there are many ways this could have been avoided, namely the vet should have called us and asked us to process the claim so he/she could give an exact price, instead he/she gave the price with GoodRX...that would be all fine and dandy except vets don’t have NPI numbers, which are necessary for billing GoodRX claims. Now that we’ve got that out of the way, she’s showing the pharmacist the email her VET (again, not us, THE VET) had sent her saying the price. It was <$8 of a difference. So the lady was PISSED, and the pharmacist really was trying to be reasonable with her and offered her a gift card with the balance of what she was to pay vs what she was quoted. This was beyond fair in my eyes. I was still helping with other things when I noticed a line forming, so I went to help the next person. This woman is still acting a fool and yelling at the pharmacist because she was pissed about the “miscommunication” and said everyone she had interacted with at the pharmacy was a, you guessed it, fucking bitch. So the pharmacist clapped back with the title of this blog and I was not allowed to physically laugh because I didn’t want to piss the lady off more, but it was really damn funny. Then she finally went to pay and was obnoxiously banging on the card reader with the pen, to the point where I thought she would crack the screen. Well in her fit of rage, she was hitting the wrong button and then I, again, had to hide my laughter. Transaction finishes and the good ole CVS receipt starts printing, which is usually an LOL moment in itself. So the woman obviously didn’t stay for the receipt and begins walking down the aisle to leave saying her last “fuck yous” to the pharmacist and the pharmacist yelled down the aisle, “have a nice day!” to which the woman replies “FUCK YOU”. And the pharmacist yelled, “GREAT MANNERS YOU HAVE!” And that made her more pissed. Whatever, she was finally gone, then the pharmacist proceeded to apologize to me and the other customers in line profusely for her unprofessional behavior, which I told her not to worry about me because she handled that bitch like a fucking champ. Anyway, the rest of the night went by fast and I went home.
More Mad Men, I’m sure, followed, and at that point, I hadn’t heard from my preceptor yet. She had said we were going to shadow the doctor at another clinic site, but would text us beforehand to let us know what time to be there. I got an email around 9:25 saying the following day would be a project day, which I needed because I hadn’t actually started working on my presentation yet. I replied and said, “great, see you Thursday” and went along with the night. Well, one more check of the email before bed revealed another email saying where to be and what time the following day. To say I was not excited about this adventure was an understatement, and when I get into tomorrow, you’ll understand why. For now, that’s all!
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